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With the number of tourists entering the country you would think they would have done something about it. Entertainment was OK boarding was a good comfortable sitting.I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me.
As I was traveling business class and for the funeral of immediate family, I refused to move from the counter. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray.
A well meaning but not too effective lady finally booked me through Bahrain on Gulf Air to land at my four hour away destination, 19 hours late, instead of 28 hours. The Kuwait business lounge was good especially after the Wingtips lounge at JFK.
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I am very disappointed of their customer service standards. A well meaning but not too effective lady finally booked me through Bahrain on Gulf Air to land at my four hour away destination, 19 hours late, instead of 28 hours. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam I was pleasantly surprised they had a snack service on such a short flight.